No-shows and reminders
Fewer no-shows,
no phone calls.
Aesthetix reminds every patient the day before, by SMS and in your clinic’s name. Patients confirm with one tap, the appointment lands in their calendar, and your front desk stops spending the afternoon on the phone.
Why patients miss appointments
It is rarely bad faith. It is almost always forgetting.
It was booked weeks ago
Enough time passes between booking and appointment for the date to slip — especially for maintenance treatments.
It is not in the patient’s calendar
If the appointment only exists in the clinic’s schedule, the patient never gets the phone alert that organizes their day.
Cancelling takes effort
Calling to cancel is awkward. Many patients simply don’t show up — and the slot goes empty.
How it works
Three touchpoints, zero calls.
At booking
The appointment goes into the patient’s calendar
The patient receives an email with your clinic’s branding. One tap adds the appointment to Google Calendar; Apple Calendar and Outlook via the attached .ics file.
The day before
Automatic SMS in your clinic’s name
The reminder goes out on its own, without anyone pressing a button. The sender is your clinic’s name — not an unknown number the patient ignores.
The response
Confirm or request another time, from the same link
The patient confirms in two taps and the appointment shows as confirmed in the schedule. If the day no longer works, they request another time; the clinic approves it and the calendar invite is updated.
Hi Carla, you have an appointment tomorrow at 10:00. Confirm: aesthetix.app/c/8kq2
The patient sees your clinic’s name, not an unknown number.
From: Clínica Aura
Your appointment at Clínica Aura
Your biostimulation appointment is booked for Thursday, June 11 at 10:00. Add it to your calendar:
Add to Google CalendarWhat changes at the front desk
Time spent on the phone goes back to patients.
Before
Confirmation calls, one by one
Someone spends hours calling to confirm the next day’s appointments.
Reminders from someone’s personal phone
Ad hoc messages that depend on whoever remembers to send them.
No idea who confirmed
You only find out on the day itself, when the patient shows up — or doesn’t.
Empty slots without notice
Patients who can’t come simply don’t, and the slot is lost.
With Aesthetix
Automatic reminders the day before
An SMS sent with no action from your team, for every appointment.
Your clinic’s name as the sender
The patient recognizes who is writing and opens the message.
Confirmations visible in the schedule
A colored dot on every appointment: scheduled, confirmed by the patient, in progress or completed.
Reschedule requests instead of no-shows
The patient requests another time through the link and the clinic decides, in time to fill the slot.
Frequently asked questions
Before you start.
Are reminders sent automatically?
Yes. The SMS goes out the day before the appointment, with no action from your team. The email with the calendar invite is sent when the appointment is booked.
Does the patient need to install an app?
No. The reminder link opens in the phone’s browser and confirming takes two taps.
What happens when a patient requests another time?
The request appears in the schedule for the clinic to approve. Once approved, the appointment moves and the patient receives the updated calendar invite.
Which plan includes it?
Automatic SMS and email confirmations are part of the Schedule upgrade and every bundle. The basic schedule is free. See pricing
See reminders in action.
Book a demo and see how Aesthetix confirms your clinic’s appointments without a single call.